Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Contact information (name, email, phone number)
• Business information (company name, trade type, business address)
• Call recordings and transcripts (for AI training and quality purposes)
• Usage data and analytics
• Payment and billing information

2. How We Use Your Information

We use the information we collect to provide and improve our AI phone answering services. Specifically, we use your information to:

• Provide and improve our AI phone answering services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Train and improve our AI models for better service quality
• Respond to your comments, questions, and requests
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With your explicit consent or at your direction
• To comply with legal obligations, court orders, or government requests
• To protect our rights, property, or safety and that of our users
• With trusted service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a business transfer, merger, or acquisition

4. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• End-to-end encryption for sensitive data transmission
• Secure cloud infrastructure with regular security audits
• Access controls and authentication requirements
• Regular security training for our team members
• Compliance with Australian Privacy Principles (APPs)

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings are typically retained for up to 12 months for quality assurance and AI training purposes, unless longer retention is required by law.

6. Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

• Access and review your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Lodge a complaint with the Office of the Australian Information Commissioner

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

8. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date above.